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Intermediate Technical Specialist Windows Client Platform

Company Name:
Owens-Illinois
We are currently seeking an Intermediate Technical Specialist Windows Client Platform to join our Corporate IT team at our world headquarters in Perrysburg, Ohio.
POSITION SUMMARY:
This position is responsible for 2nd level desktop support, maintenance, and performance of O-Is global deployment of end user computing environment. The goal of this position is to provide quality solutions and support by utilizing best practices, procedures, and processes.
PRINCIPAL ACCOUNTABILITIES:
(All other duties as assigned)
- Provides 2nd level desktop support for O-I Global client operating systems, software and hardware.
- This position will participate in the GSD On-Call rotating roster
- Coordination day to day operational support activities in relation to PC hardware, software, and other services related to printing solutions.
- Participate, as part of a global team, in activities relating to PC software and hardware deployments
- Build and develop cross functional relationships with other global IT operational support groups, both locally and globally
- Maintain awareness and commitment to employment and legislative responsibilities in relation to workplace safety, discrimination, HR policies, quality and the environment
- Work on project teams, and manage minor enhancement activities, in relation to IT and business projects, as assigned by GSD management.
SCOPE AND IMPACT:
This position, under the guidance of the Global Service Desk (GSD) Management staff, provides support, implementation, and maintenance of the end user platform and standard operating environment (SOE).
Position Requirements
EDUCATION AND EXPERIENCE:
- Bachelors degree or equivalent years of experience in information technology or related discipline.
- 3 to 5 years Microsoft Windows client experience in a desktop support role is required.
- ITIL Foundations Certification is required.
- A+ Certification or equivalent is required.
- Microsoft certifications, with a minimum of MCITP (DST).
- Working knowledge of PC Client management solutions, such as MS SCCM
- Demonstrated experience with client virtualization technologies is highly desirable.
REQUIRED COMPETENCIES:
Behavioral:
Required: Teamwork & Organizational Savvy, Global Perspective, Communication, Adaptability
Developing: Leadership and Integrity, Decision Making/Judgment
Functional:
- Individual workload estimation
- Process knowledge
- Sound knowledge of project management methodologies
REPORTING RELATIONSHIPS:
This positions reports to the Manager - Global Client Technology
TRAVEL REQUIREMENTS:
There may be some travel associated with this position
Must be able to perform the essential functions of the job with or without reasonable accommodations.
About O-I:
Owens-Illinois, Inc. (NYSE: OI) is the world's largest glass container manufacturer and preferred partner for many of the world's leading food and beverage brands. The Company had revenues of $7.0 billion in 2013 and employs approximately 22,500 people at 77 plants in 21 countries. With global headquarters in Perrysburg, Ohio, USA, O-I delivers safe, sustainable, pure, iconic, brand-building glass packaging to a growing global marketplace. For more information, visit www.o-i.com.
O-I's Glass Is Life movement promotes the widespread benefits of glass packaging in key markets around the globe. Join us in the #betteringlass conversation at www.glassislife.com.
To Apply Please Copy and Paste the Link Below into a New Browser.
http://alturl.com/tcg4c
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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